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To help stop the hemorrhaging of telecommunications jobs in Connecticut, unions have begun setting new rules centering around how call centers are staffed.

Connecticut unions and their allies in the General Assembly have cleared the first hurdle for legislation.

According to the Associated Press, the legislation overcame opposition from telephone companies that denounced it as an attempt to micromanage their business and state regulators who called it discriminatory.

Telephone company employees who call or are called by customers must, upon request, identify the city, state and country where they work, according to the legislation. If the employee is not in Connecticut, the customer can be transferred to a call center in the state “when possible,” or if a call center exists.

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