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A new cell phone company is creating plenty of customer service jobs in Connecticut.

Pocket, a small cell phone network based in Texas, is planning to open a Northeast call center in Bloomfield, a move that will create 400 Connecticut jobs. According to an article by WFSB, the jobs will be in everything from customer service to engineering positions. So far, 120 employees have already been hired, many who were previously out of work after losing their jobs with other local companies like Nesco.

Pocket already held two training classes, during which time 25 people began learning to become sales managers and sales associates. Currently, future employees are learning telecommunications terminology, and will soon learn how to ring up a sale. The company plans to hold a job fair in New Haven sometime in January.

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While AT&T Inc. recently announced its plans to make cuts, officials are doing their part to save customer service jobs in Connecticut.

Connecticut Attorney General Richard Blumenthal last week asked state regulators to block any cuts pending an investigative hearing. However, according to an article by the New Haven Register, regulators do not normally get involved in labor issues.

AT&T announced in October that it planned to close its Meriden call center, eliminating 60 jobs and relocating the work to Michigan. Anyone losing a job would have the option of applying for another job within the company in Connecticut.

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A large communications company recently announced it would cut several customer service jobs in Connecticut.

AT&T has announced its plans to move 60 customer service positions from the company’s Meriden, Connecticut office to Michigan. Connecticut state officials have backlashed against the decision, fearing the company’s local customer service department will suffer, according to an article by the Hartford Courant. The cuts come shortly after Connecticut saw the loss of 1,000 jobs.

AT&T has told maintenance administrators, who take calls from customers in need of land-line phone repairs and then dispatch crews, that the company would be closing its dispatch office in Meriden and moving their jobs to a Michigan office. The administrators will have the option of relocating to Michigan, transferring to a different department in Connecticut or taking a severance package of up to a year’s pay.

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